Frequently Asked Questions

How long has Timeless Technologies been in business?

We have been going for over 25 years, our dedication to customer service, and offering a total solution, has seen us remain strong day after day.

Do you specialise in any industry?

No, we don’t like to exclude. We work with many businesses, from small one person shows to large multi-nationals. Our knowledge and expertise has seen us work with a wide variety of companies who require a quality I.T. company with broad industry knowledge.

What areas do you cover?

For large jobs we travel the country. For basic technical support on site, we travel from the Gold coast to the Sunshine Coast and out to Toowoomba.

What is your customer retention rate over the last 7 years?

We haven’t lost a single customer because of poor service.

We have lost customers because they were convinced a competitor would do everything for them at a fraction of the price. ALL of those customers ended up spending more money than they anticipated. The new suppliers left things out (by accident of course). Which results in hidden fees, unexpected payments, and higher costs compared to our services.

How much do your services cost?

$140 ex GST per hour. 15 minute minimum and blocks for remote support. 1 hour minimum on site and 15 minute blocks thereafter. For pricing on individual services please contact us.

What is the average wait time before someone can get out to assess a problem?

We pride ourselves on fast turn around time. In 90% of cases it the same day, unless you call late in the business day in which case it will be the next day. If it is a catastrophic emergency, we will go on site outside regular business hours.

In 25 years we have never been in a position where we couldn’t get to someone within 1 business day.

Is your business insured?

Yes, $20M public liability.

How do I log a support call with you?

You have 3 options when needing to log a support call, you can call our office, email helpdesk@timeless.tech or contact your engineer

Do you supply hardware?

Yes, we deal with Australia’s largest I.T. distributors, we can source all your I.T. products at incredible prices.

Do you provide remote management and monitoring?

Yes, please click here to read more out our remote management and monitoring.

What services do you offer?

We pride ourselves on offering a wide variety of services, click to have a better look of what we do

Are your staff certified?

Yes, all our staff hold Degree level IT qualifications and a wide range of industry products and solutions.

Do you offer Cloud hosting?

We run a few data centres and our own carrier services. We do public cloud, private cloud services and physical hosting in our racks. We can deliver any service or mix of services to meet your needs. Click here to learn more about our cloud services

Sounds good, how do I sign up?

Call us on 07 3007 8555, email jcox@timeless.tech, or fill out our contact form

Fill out our Contact form to know more